F.A.Q.

shipping

delivery time and cost

We ship within 5-10 business days. The approximate delivery time when shipped is:

  • The Netherlands 3 to 5 business days. Under €54.95-€6.95, over €55.00-free shipping
  • Europe 7-14 business days -€14.95
  • USA, Canada & Far East 10 – 15 business days -€19.95

Please be aware of extra import duties for delivery to non EU countries.

lost package

If a package is lost reach out as soon as possible.Contact us

import duties and taxes

For orders outside of the EU, please be aware that you might be subjected to additional fees and duties. These duties are determined by the customs of the countries delivery location. Unfortunately, we can't predict these charges.

exchange or refund

We strive to make every purchase a perfect experience. In the unfortunate event of being unhappy with your purchase please do reach out so we can try to improve the service and experience.

You have the option of returning the item within 14 days after the delivery. Please contact us straight away with the details of your return request.

We only accept returns if they are unworn and undamaged and in original packaging. 

Cost and risk of returning the item are for the customer. 

For more information check out the terms & conditions.

When the refund delivery has been made you will receive an email conformation. please allow 5 to 10 working days to process the return delivery and payment.

Be aware that import duties for outside EU countries are not eligible for refunds. 

payment

payment method

  • Credit/ debit card; Visa, MasterCard, Maestro
  • Paypal

secure payment

Security is a top concern. When you're buying something online protection of your personal data and information is very important.

  • 3D Secure checkout.
  • Customers data is protected and 256-bit SSL encrypted.
  • Level 1 PCI DSS compliant - the highest level of certification available.

refused payment

If your payment has been unfortunately been refused please try an other payment method. Or get in touch with our team.

invoice

When your purchase is completed you will get a conformation. If you need an invoice please reach out.